Governance Program Management - IT Manager

New Delhi, India

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We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

 

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.

 

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

 

The role:

• Infrastructure Management: Overseeing the maintenance, optimization, and security of networks, server’s operations.
• System Monitoring and Performance: Monitoring network and system performance using management tools, identifying and resolving performance issues, and recommending improvements.
• Incident Management: Responding to and resolving IT incidents and outages, ensuring timely resolution and minimizing disruption.
• Vendor Management: Building and managing relationships with technology vendors, negotiating contracts, and ensuring services meet organizational needs.
• Team Leadership: Supervising and mentoring IT staff, providing guidance and support.
• Continuous Improvement: Implementing and managing continuous improvement initiatives to enhance IT efficiency and effectiveness.
• Communication: Communicating with IT staff, vendors, and other business units to ensure effective collaboration and information sharing.
• This role would also involve negotiating contracts, managing budgets, and ensuring compliance with company policies.
• Developing and managing IT purchasing budgets, tracking expenditures, and ensuring cost-effectiveness.
• Working with internal teams and stakeholders to understand their IT needs, communicating purchasing decisions, and resolving any issues that may arise.
• Analyzing data to track purchasing trends, identify areas for improvement, and generate reports for management.
• Excellent verbal and written communication skills to effectively communicate with internal teams, stakeholders, and vendors.
• Maintain contract data.
• Create purchase requisitions.

 

What you’ll bring:

• Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers
• Strong interpersonal, collaboration, communication, and relationship skills for delivering a positive customer experience.
• ITIL Foundations certified.
• Familiarity with hardware vendors and their products, including Microsoft, Dell, HP, Cisco, and Apple.