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An industrial approach to AI in financial services
Financial systems may not seem like “critical infrastructure.” But the systems that manage the flow of money in and out of financial services providers have more in common with the mission-critical systems of transportation, energy, and manufacturing, than one might think.
Hallucinations or model drift in a national credit card system or mortgage brokerage could be catastrophic economically. To be effective, the financial services industry must take a similar approach to engineering responsible, reliable AI, as those in industry do. And that begins with early ROI-focused assessment, a pilot-to-production mentality, and building an environment of trust through governance.